Field Definition

This section describes our planned approach to develop a cross-organizational strategy and roadmap for implementing KM in the company. In the description of each activity is mentioned what kind of method is used. Among these methods are:

  • Online and face-to-face surveys
  • In-depth interviews (local or by phone)
  • Desk research
  • Evaluation
  • Workshops
  • Presentations

In our approach we will touch both more open and more restricted topic areas. It is clear to us, that a high level of confidentiality is required and the contract includes a confidentiality agreement.


The kickoff of the project will include the definition of the scope regarding subject areas, people, processes, content, and tools. To refine the KM assessment planning, we will have to know the areas and key people involved in the knowledge work. We assume that for most of the employees a role description is available and the organizational structure is well documented.

Primary topics and functional areas

Together with the core team or core contacts of the sponsor from OSCE we will revise the list of topics that should be included in the assessment. This consolidated list will contain the name of the functional area, the primary function and the related key people (Stakeholders and Subject Mater Experts).
OSCE provides a documentation of the key activities and documents.


Stakeholders are key knowledge workers in the defined functional areas which support the KM Assessment in their organizational section. They are our primary contacts for the specific area.

Subject Mater Experts (SMEs) SME’s are experts in their defined field (Program Category).
Examples: Border management and security; Arms Control; etc.
The SME’s are our main partners to detect the knowledge sources, the knowledge flow and the knowledge usage.

Result for “Definition of the Field”
The fields of investigation as well as the entry points are well defined and documented. This is the foundation for the assessment.